Assessing Organizational Effectiveness: The Role of Frameworks

libraryassessment.org/bm~doc/2010_lac_plenaries.pdf#page=89

Assessing Organizational Effectiveness: The Role of Frameworks
Joseph R. Matthews
Abstract
A brief overview of the challenges associated with demonstrating organizational effectiveness
and the role of performance measures as surrogates for demonstrating effectiveness are provided.
The complexity of analysis and the importance of use of performance measures provide a way to
review the strengths and weakness of eight different ways to utilize performance measures.
Among the topics to be addressed are: dashboards, process improvement initiatives, selfassessment
award frameworks, and integrated management frameworks including the Balanced
Scorecard. Finally, the article discusses which frameworks should be used for what purposes and
what criteria should be used to select a framework.